Refund policy

Defined BTQ Return & Exchange Policy

At Defined BTQ, we want you to love every purchase! We understand that sometimes an item may not work out, so we offer exchanges and store credit on eligible items within the timeframes outlined below.

Exchange Timeframes

In-Store Purchases

Customers have 3 business days from the date of purchase to request an exchange.

Online Orders

Customers have 5 business days from the date their order is delivered to request an exchange.

Please Note: Defined BTQ operates Wednesday through Sunday. Mondays and Tuesdays are not considered business days and are excluded from all exchange timeframes.

Exchange Eligibility

To qualify for an exchange or store credit:

  • Items must be unworn, unused, and in their original condition.

  • All original tags must remain attached.

  • Items must be returned in their original packaging.

  • A receipt or proof of purchase is required.

  • Exchange requests must be made within the applicable timeframe.

Items that show signs of wear, washing, damage, stains, odors, or alterations will not be accepted.

Non-Returnable & Final Sale Items

The following items are FINAL SALE and cannot be returned, exchanged, or credited:

  • Bodysuits

  • Undergarments

  • Boob tape

  • Sale and clearance items

  • Gift cards

How to Request an Exchange

In-Store Exchanges:

Visit us at:

Defined BTQ
5559 Colerain Avenue
Cincinnati, OH

Online Exchanges:

Email shopdefinedbtq@yahoo.com within 5 business days of receiving your order.

Please include your order number, the item you wish to exchange, and the reason for your request.

Once your exchange is approved, we will provide instructions for returning your item, including shipping information when applicable.

Important: Items returned without prior exchange approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery or purchase.

If you receive an incorrect, damaged, or defective item, contact us as soon as possible at shopdefinedbtq@yahoo.comwith your order number and photos of the issue.

Our team will review the concern and work toward an appropriate resolution.

Refunds & Store Credit

ALL SALES ARE FINAL. NO CASH OR ORIGINAL PAYMENT METHOD REFUNDS.

Defined BTQ does not offer monetary refunds for standard returns.

Eligible returns may be approved for an exchange or store credit only.

Store credit may be used toward a future Defined BTQ purchase.

Additional Information

  • Exchanges are subject to product availability.

  • All returned merchandise is subject to inspection before approval.

  • Defined BTQ reserves the right to decline exchanges that do not meet our policy requirements.

  • Shipping costs for standard exchanges are the customer's responsibility unless otherwise specified by Defined BTQ.

Thank you for shopping with Defined BTQ! We appreciate your support and look forward to keeping you stylish.