Return Policy

Defined BTQ has a 3-day exchange policy, which means you have 3 business days (excludes weekends) after receiving your item to request an exchange.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange, you can come in store at 5559 Colerain Ave or contact us at shopdefinedbtq@yahoo.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like undergarments & boob tape. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept exchange on sale items or gift cards.

Refunds
Unfortunately, we do not issue refunds, exchange or store credits will be issued.